You’re not imagining things, Telkom Mobile is down

If you’re a Telkom Mobile subscriber and you’ve been having trouble making or receiving phone calls and connecting to a data connection, it’s not your phone, it’s the network.

According to a tweet posted by the company earlier today, it was experiencing what it called “disruptions” to its mobile and data network.

Dear customers, we are currently experiencing disruptions on our mobile voice and data network which may affect your connectivity. Our team of technicians are working on resolving this. We thank you for your patience and apologise for the inconvenience caused.

— Telkom (@TelkomZA) February 7, 2020

A later response to a customer tweet attributed the network inconsistencies to load-shedding and lack of sufficient power supply to keep the network towers operational.

Hi there , sorry for the recent inconvenience. The current electricity load shedding is affecting the network towers back up support hence the unstable network , the problem will always arise when there are power cuts however we are looking for solutio… https://t.co/Vy3cm0BMaG

— Telkom (@TelkomZA) February 7, 2020

Naturally, Telkom users took to Twitter to express their frustration at the lack of signal:

Telkom never want to see us happy??????
No Calls, SMS and Internet too???? pic.twitter.com/7GzfhKbWhM

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— NKULULEKO MOKONE?? (@NkululekoMokone) February 7, 2020

Is anybody else experiencing network issues on Telkom?

— Lonwabo (@king_zimela) February 7, 2020

Correctly identify the problem with your network and fix it. Stop being useless.

— Matthew Smith (@Matthew4719) February 7, 2020

For now, Telkom Mobile’s network appears to be recovering with intermittent issues still being reported.