If the TymeBank app is still sitting on your phone and you’ve been ignoring the prompts to move across, the deadline has arrived. GoTyme Bank will switch off the old TymeBank app on 6 September 2026, completing a migration that has been running for most of this year.
For customers, the important part is pleasantly uneventful. You aren’t changing banks, opening another account or getting a new account number. Your balance, transaction history and existing bank card stay exactly where they are.
The change is the final visible piece of TymeBank’s transition to GoTyme Bank. The bank chose to move customers across in phases rather than forcing everyone through one overnight switch.
That staggered approach makes considerably more sense for a bank than an abrupt migration. A banking app isn’t Spotify. If something goes wrong, people aren’t merely inconvenienced. They can potentially lose access to the money they need for transport, groceries or a debit order due the next morning.
How to move from the TymeBank app to GoTyme Bank
GoTyme says the migration should take less than five minutes and can be completed on your cellphone.
1. Download the official GoTyme Bank app
Android users can get GoTyme Bank | South Africa from the Google Play Store, while iPhone users can download it from the Apple App Store.
Both official listings identify Tyme Bank Ltd as the developer.
Don’t install a banking app from a link sent to you in an SMS, email or WhatsApp message. GoTyme says customers should only download its app from an official app store and will never ask for a PIN, password or one-time PIN to complete the move.
2. Open the app and log in using your existing details
You don’t need to open another account. Use the same credentials you already use for TymeBank.
3. Follow the prompts in the app
GoTyme says the process includes linking your device. The bank doesn’t publish a screen-by-screen list of every button involved, so follow the prompts shown inside the official app rather than looking for a particular menu or icon.
4. Check that your banking information is there
Your balance, cards and transaction history should appear in the new app. Your account number, balances and existing bank cards remain unchanged.
5. If you get stuck, contact GoTyme
Customers can call 0860 999 119 or visit their nearest GoTyme Bank kiosk for help.
The migration is already mostly done
GoTyme says the new app has recorded more than 4.5 million downloads and has maintained a leading position in major app-store rankings since launching.
By late July, the bank had already retired its internet banking platform. The old TymeBank app is therefore less the start of a migration than the removal of one of the last customer-facing pieces of the previous digital banking experience.
There is still an alternative for people who don’t use a smartphone. GoTyme’s USSD service remains available on *120*543#, allowing customers to check account and GoalSave balances, send money to a South African cellphone number, buy electricity, airtime, data and vouchers, and move money into or out of GoalSave.
That matters in a South African banking market where an app-first strategy can’t simply become shorthand for smartphone-only banking. GoTyme describes itself as a digital bank, but keeping USSD alongside the app acknowledges the more complicated reality of how South Africans access financial services. The smartphone may increasingly be the main banking interface, but it still isn’t the only one that matters.
The new app also brings together several services GoTyme increasingly wants customers to use for everyday banking. These include free instant PayShap payments of up to R5,000 per transaction to participating South African banks, virtual cards for online payments, Apple Pay support, in-app assistance and controls for managing cards and security settings.
Those payments features arrive as South Africans are being offered more ways to move money without relying on traditional card payments or standard EFTs. Reframed has already looked at how South African merchants can offer a long list of payment options and still lose customers before checkout. The local payments market has diversified quickly, but giving people more ways to pay hasn’t necessarily made every part of the experience simpler.
GoTyme’s app migration sits somewhere inside that broader change. Moving millions of customers onto one current platform gives the bank more room to build and change services without having to support internet banking, an old app and a new app indefinitely.
It also explains why the retirement date matters more than the rebrand itself. Changing the name above the door is relatively simple. Moving millions of customers onto different banking software without changing their accounts, cards or access to their money is the harder part.
If you haven’t moved to the GoTyme Bank app yet, do it before 6 September. After that, the old TymeBank app will no longer work.